----- Forwarded Message -----
Dear Mr. McMillan:
Thank you for your email. Unfortunately, Austin Fire Department is not responsible for the maintenance of the city’s fire department. Repairs are handled by City of Austin Water/Wastewater Utility Dispatch at 512.972.1208
However, I contacted Dispatch and reported the problem, and they made a ticket for repair. If you ever have need of this information again, you may wish to bookmark this link on your computer:
https://www.austintexas.gov/department/fire-hydrant-reporting
After making the request for you, I was informed it had already been repaired at 2pm today. The email is attached.
Best regards,
Val Quarles
Administrative Specialist
512.974.0334
From: John McMillan <mcmillanj@att.net>
Sent: Tuesday, August 10, 2021 12:35 PM
To: Austin 311 <Austin311@austintexas.gov>; Pebble Creek Leasing <leasing@pebblecreekapartments.net>; Austin Board of Realtors-Govt. Relations <government@abor.com>; District 4 <District4@austintexas.gov>; Adler, Steve <Steve.Adler@austintexas.gov>; Morgan, Anne <Anne.Morgan@austintexas.gov>; delia.garza@traviscountytx.gov; Andy Brown <andy.brown@traviscountytx.gov>; Gay, Troy <Troy.Gay@austintexas.gov>; Fire PIRTS <PIRTSfire@austintexas.gov>; Espinoza, Ruben <Ruben.Espinoza@austintexas.gov>; Davis, Lawrence <Lawrence.Davis@austintexas.gov>; Debbie Hiott <dhiott@kut.org>; jmartin <jmartin@austinchamber.com>; Commissioner Jeffrey Travillion 2019 <jeffrey.travillion@traviscountytx.gov>; Austin American-Statesman Managing Editor John Bridges <jbridges@statesman.com>; KXAN TV News Investigations <reportit@kxan.com>; Capmetro Customerservice <customerservice@capmetro.org>
Subject: foloup re:damaged fire extinguisher N.Plaza/Rundberg
*** External Email - Exercise Caution ***
At intersection of North Plaza Drive and East Rundberg Ln, a matter of yards from and possibly on the property of a "Circle K" chain convenience store.
I reported this public safety hazard by telephone on a recent prior day to Austin 311 and then spoke minutes later on my cell phone with a female rep for a City dept. that 311 had referred me to that day.
However, this morning (Tuesday), when I took these three photos after 11 am, the same problem was still there.
Best Wishes,
District 4 resident and nearby Pebble Creek Apartments tenant John Kevin McMillan.
CAUTION: This email was received at the City of Austin, from an EXTERNAL source. Please use caution when clicking links or opening attachments. If you believe this to be a malicious and/or phishing email, please forward this email to cybersecurity@austintexas.gov.
Good afternoon Val,
After our conversation I looked up the hydrant. It was actually repaired today at 2:20pm. The service request was put in on 8/7/20 and it was completed today by our Valves and Hydrants team. The service request is 936352 and the citizen can contact AW Dispatch at 512-972-1000 and select option 1 if they have further questions.
Thank you,
Catherine Gormley
Austin Water
Customer Service Center
Office: 512-972-1001
Fax: 512-972-1262
catherine.gormley@austintexas.gov
IMPORTANT NOTICE: This message and any attachments are intended solely for the original recipient named and may contain material deemed sensitive, proprietary or confidential in nature. Any unauthorized transmission, duplication, use, disclosure or other manipulation is expressly forbidden without written consent of the original sender. You are hereby notified that not adhering to this notice may constitute a violation of federal and/or state law. If you are not the intended recipient, please delete this message and any attachments and notify the sender immediately via phone, fax or e-mail. Austin Water Utility is a department of the City of Austin.
From: Fire PIRTS <PIRTSfire@austintexas.gov>
Sent: Tuesday, August 10, 2021 14:33
To: Gormley, Catherine <Catherine.Gormley@austintexas.gov>
Subject: FW: foloup re:damaged fire extinguisher N.Plaza/Rundberg
FYI.
Best,
Val
Val Quarles
Administrative Specialist
Austin Fire Department
512.974.0334
From: John McMillan <mcmillanj@att.net>
Sent: Tuesday, August 10, 2021 12:35 PM
To: Austin 311 <Austin311@austintexas.gov>; Pebble Creek Leasing <leasing@pebblecreekapartments.net>; Austin Board of Realtors-Govt. Relations <government@abor.com>; District 4 <District4@austintexas.gov>; Adler, Steve <Steve.Adler@austintexas.gov>; Morgan, Anne <Anne.Morgan@austintexas.gov>; delia.garza@traviscountytx.gov; Andy Brown <andy.brown@traviscountytx.gov>; Gay, Troy <Troy.Gay@austintexas.gov>; Fire PIRTS <PIRTSfire@austintexas.gov>; Espinoza, Ruben <Ruben.Espinoza@austintexas.gov>; Davis, Lawrence <Lawrence.Davis@austintexas.gov>; Debbie Hiott <dhiott@kut.org>; jmartin <jmartin@austinchamber.com>; Commissioner Jeffrey Travillion 2019 <jeffrey.travillion@traviscountytx.gov>; Austin American-Statesman Managing Editor John Bridges <jbridges@statesman.com>; KXAN TV News Investigations <reportit@kxan.com>; Capmetro Customerservice <customerservice@capmetro.org>
Subject: foloup re:damaged fire extinguisher N.Plaza/Rundberg
*** External Email - Exercise Caution ***
At intersection of North Plaza Drive and East Rundberg Ln, a matter of yards from and possibly on the property of a "Circle K" chain convenience store.
I reported this public safety hazard by telephone on a recent prior day to Austin 311 and then spoke minutes later on my cell phone with a female rep for a City dept. that 311 had referred me to that day.
However, this morning (Tuesday), when I took these three photos after 11 am, the same problem was still there.
Best Wishes,
District 4 resident and nearby Pebble Creek Apartments tenant John Kevin McMillan.
CAUTION: This email was received at the City of Austin, from an EXTERNAL source. Please use caution when clicking links or opening attachments. If you believe this to be a malicious and/or phishing email, please forward this email to cybersecurity@austintexas.gov.
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