THE FRIENDLY REPLY NOTE I WROTE AND SENT TONIGHT TO AUSTIN (TX)-BASED CAP METRO MASS-TRANSIT SERVICE OFFICIAL SONDRA WILLIAMS:

 ----- Forwarded Message -----

From: John McMillan <mcmillanj@att.net>

To: Customer Service <customer.service@capmetro.org>; Josh Reno <josh.reno@texasattorneygeneral.gov>; State Senator Sarah Eckhardt 2020 <sarah.eckhardt@senate.texas.gov>; Senator Sarah Eckhardt Constituent Assistance <district14.eckhardt@senate.texas.gov>; State Senator Kirk Watson Constituent Services Rep. Walcott (2016) <keysha.walcott@senate.texas.gov>; Austin Police Dept. Asst. Chief Troy Gay <troy.gay@austintexas.gov>; Austin 311 <austin311@austintexas.gov>; Texas Rangers (2015) <rangers@dps.texas.gov>; Rey Arellano <rey.arellano@austintexas.gov>; Hernandez Sally [TCSO] <sally.hernandez@traviscountytx.gov>; Office for Victims of Crime (U.S. DOJ) <itverp@usdoj.gov>; The White House Attn Pres. Biden <engagement@ostp.eop.gov>; publicrecords@gov.texas.gov <publicrecords@gov.texas.gov>; privacy@dot.gov <privacy@dot.gov>; City of Austin City Attorney Anne Morgan <anne.morgan@austintexas.gov>; delia.garza@traviscountytx.gov <delia.garza@traviscountytx.gov>; Texas Lt. Gov Dan Patrick <dan.patrick@ltgov.texas.gov>; Rep. Sheryl Cole (2019 CentralTX) <sheryl.cole@house.texas.gov>; mcdonalds.customercare@us.mcd.com <mcdonalds.customercare@us.mcd.com>; Austin City Council Member Paige Ellis (2021) <district8@austintexas.gov>; Council Member Mackenzie Kelly (2021) <district6@austintexas.gov>; andy.brown@traviscountytx.gov <andy.brown@traviscountytx.gov>; Austin Chronicle Editors <mail@austinchronicle.com>; Debbie Hiott <dhiott@kut.org>; central_texas@cruz.senate.gov <central_texas@cruz.senate.gov>; jacob_chamblin@cruz.senate.gov <jacob_chamblin@cruz.senate.gov>; Moriarty Kate (Cornyn) <kate_moriarty@cornyn.senate.gov>; United States Senate <webmaster@cornyn.senate.gov>; Office Dallas (Cornyn) <dallas_office@cornyn.senate.gov>; U.S. Rep. Lloyd Doggett (2015) <lloyd.doggett@mail.house.gov>; U.S. Representative Michael McCaul <emailmccaul@mail.house.gov>; Jason Smith <jsmith@pflugervilletx.gov>; Travis County Commissioner Brigid Shea <brigid.shea@traviscountytx.gov>; Saundra Ragona <ssragona@gmail.com>; p139@traviscountydemocrats.org <p139@traviscountydemocrats.org>; Traviscountydemocrats Info <info@traviscountydemocrats.org>; Spencer Cronk <spencer.cronk@austintexas.gov>; District 1 <district1@austintexas.gov>; District 4 <district4@austintexas.gov>; mediarelations@txdot.gov <mediarelations@txdot.gov>; Austin Mayor Steve Adler <steve.adler@austintexas.gov>; Relations Customer <customer.relations@heb.com>; ruben.espinoza@austintexas.gov <ruben.espinoza@austintexas.gov>; lawrence.davis@austintexas.gov <lawrence.davis@austintexas.gov>; U.S. Department of Homeland Security <private.sector@dhs.gov>; Fbinaa Info <info@fbinaa.org>; steven.mccraw@dps.texas.gov <steven.mccraw@dps.texas.gov>; txjcic@dps.texas.gov <txjcic@dps.texas.gov>; Texas anti-crime Fusion Center 2021 <txfc@dps.texas.gov>; tracy.martinez@dps.texas.gov <tracy.martinez@dps.texas.gov>; Central Texas Democratic Party Forum <cherring@herring-irwin.com>; Hill Country News Editor (2016) <editor@hillcountrynews.com>; Texas Dept. of Transportation 2021 <asktxdot@txdot.gov>; Pebble Creek Leasing <leasing@pebblecreekapartments.net>; public.information@texasattorneygeneral.gov <public.information@texasattorneygeneral.gov>; Austin City Council Member Alter (2021) <district10@austintexas.gov>; NBC Nightly News Headqrtrs 2016 <contact.nbcnews@nbcuni.com>; KEYE CBS News Austin 2017 <news@cbsaustin.com>; CBS News '60 Minutes' Editors and Reporters <60m@cbsnews.com>; KXAN TV News Investigations <reportit@kxan.com>; ACC President Richard Rhodes <rrhodes@austincc.edu>; president@utexas.edu <president@utexas.edu>; StateRep.DonnaHoward <donna.howard@house.texas.gov>; Gina Hinojosa <gina.hinojosa@house.texas.gov>; Travis County Auditor Patti Smith 2019 <patti.smith@traviscountytx.gov>; City Auditor of Austin <austinauditor@austintexas.gov>; Jeff Libby <jeff.libby@austintexas.gov>; Ann Howard <ann.howard@traviscountytx.gov>; press@txdemocrats.org <press@txdemocrats.org>; Rep. James Talarico (2019 Central TX) <james.talarico@house.texas.gov>; Rep. Erin Zwiener (2019CentralTX) <erin.zwiener@house.texas.gov>; Pflugerville (TX) City Manager <citymanager@pflugervilletx.gov>; Texas Retailers Association Officials and Members <txretailers@txretailers.org>; Greater Austin Chamber VP for Govtl Relations Jeremy Martin <jmartin@austinchamber.com>; Greater Austin Chamber Communications Dir. Nan Matthews <nmatthews@austinchamber.com>; Texas Tribune Editor in Chief Evan Smith <esmith@texastribune.org>; The Texas Tribune <community@texastribune.org>; news@dailytexanonline.com <news@dailytexanonline.com>

Sent: Saturday, June 19, 2021, 10:16:41 PM CDT

Subject: Re: Pls fix departures board Rundberg stn n.lamar

June 19, 2021

Dear Austin-based Cap Metro Mass Transit Service Contact Center Supervisor Sondra Williams,

Thank you for your prompt reply note (below) to me about this very alarming longstanding problem at the cited heavily-trafficked bus stop along North Lamar Boulevard in northeast Austin. The cited bus stop is located a matter of yards from the property of a McDonald's-chain fast-food restaurant situated north of the bus stop and along that same street.  A portion of the parking lot for an H.E.B.-chain supermarket is located a matter of feet west of the cited bus stop.

Please send me a follow-up note as soon as possible after the problem has been corrected.

I hope to hear from you soon.

With Friendly Best Wishes,

year-round Cap Metro bus service passenger John Kevin McMillan of northeast Austin (I reside in the District 4 section of Austin) in Travis County, Texas.

My home phone: (512) 342-2295.

My cell phone: (512) 993-7305.

My rental-home address: Pebble Creek Apartments, 8805 North Plaza Drive, Apt. 2418, Austin, TX 78753.

My Blog: http://www.johnkevinmcmillan.blogspot.com

John Kevin McMillan

On Saturday, June 12, 2021, 09:56:54 AM CDT, Customer Service <customer.service@capmetro.org> wrote:

Mr. McMillan,

 

Thank you for contacting Capital Metro and reporting the damage to our e-Paper sign at the southbound Rundberg Station. The issue has been reported to the appropriate department for further investigation.

 

The incident number for your report is INC0063263.

 

Thank you,

 

 

Sondra Williams​ Contact Center Supervisor O: 512-474-1200 E:  customer.service@capmetro.org A:  2910 E 5th Street, Austin, TX 78702 W: www.capmetro.org   This message contains confidential information and is intended only for the intended recipients. If you are not an intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version

 

 

 

 

From: John McMillan <mcmillanj@att.net>
Sent: Saturday, June 12, 2021 8:32 AM
To: Customer Service <Customer.Service@capmetro.org>; Austin Police Dept. Asst. Chief Troy Gay <troy.gay@austintexas.gov>; ruben.espinoza@austintexas.gov; lawrence.davis@austintexas.gov; Spencer Cronk <spencer.cronk@austintexas.gov>; District 4 <district4@austintexas.gov>; Austin Mayor Steve Adler <steve.adler@austintexas.gov>; mediarelations@txdot.gov; Austin 311 <austin311@austintexas.gov>; U.S. Rep. Lloyd Doggett (2015) <lloyd.doggett@mail.house.gov>; p139@traviscountydemocrats.org; Saundra Ragona <ssragona@gmail.com>; Relations Customer <customer.relations@heb.com>
Subject: Pls fix departures board Rundberg stn n.lamar

 

This busted and out of order Cap Metro departures board has been like this for months. Please address this problem ASAP. Thank you, year-round Cap Metro passenger John Kevin McMillan of District 4 section of Austin, Texas  My home phone: (512) 342-2295

Sent from AT&T Yahoo Mail on Android