----- Forwarded Message -----
Mr. McMillan,
You are so very welcome. I have spoken with our IT Team, and this is what I was told:
“Due to the global silicone shortage and delays in the supply chain caused by COVID-19, the vendor who manufactures and repairs our signs has been experiencing significant delays in acquiring some components for the signs. We have had several signs damaged by vandalism throughout the system and are working to replace them as soon as we are able to.
We are expecting spare signs and parts to replace all the damaged signs within the next 30 days.”
While we understand those signs assist our customers with providing schedules for the routes servicing this location, we are doing our best to get this location and locations fixed as soon as we can. If there are anymore updates, I will notify you via this email chain.
Have a safe and wonderful day and thank you for riding Capital Metro.
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From: John McMillan <mcmillanj@att.net>
Sent: Saturday, June 19, 2021 10:17 PM
To: Customer Service <Customer.Service@capmetro.org>; Josh Reno <josh.reno@texasattorneygeneral.gov>; State Senator Sarah Eckhardt 2020 <sarah.eckhardt@senate.texas.gov>; Senator Sarah Eckhardt Constituent Assistance <district14.eckhardt@senate.texas.gov>; State Senator Kirk Watson Constituent Services Rep. Walcott (2016) <keysha.walcott@senate.texas.gov>; Austin Police Dept. Asst. Chief Troy Gay <troy.gay@austintexas.gov>; Austin 311 <austin311@austintexas.gov>; Texas Rangers (2015) <rangers@dps.texas.gov>; Rey Arellano <rey.arellano@austintexas.gov>; Hernandez Sally [TCSO] <sally.hernandez@traviscountytx.gov>; Office for Victims of Crime (U.S. DOJ) <itverp@usdoj.gov>; The White House Attn Pres. Biden <engagement@ostp.eop.gov>; publicrecords@gov.texas.gov; privacy@dot.gov; City of Austin City Attorney Anne Morgan <anne.morgan@austintexas.gov>; delia.garza@traviscountytx.gov; Texas Lt. Gov Dan Patrick <dan.patrick@ltgov.texas.gov>; Rep. Sheryl Cole (2019 CentralTX) <sheryl.cole@house.texas.gov>; mcdonalds.customercare@us.mcd.com; Austin City Council Member Paige Ellis (2021) <district8@austintexas.gov>; Council Member Mackenzie Kelly (2021) <district6@austintexas.gov>; andy.brown@traviscountytx.gov; Austin Chronicle Editors <mail@austinchronicle.com>; Debbie Hiott <dhiott@kut.org>; central_texas@cruz.senate.gov; jacob_chamblin@cruz.senate.gov; Moriarty Kate (Cornyn) <kate_moriarty@cornyn.senate.gov>; United States Senate <webmaster@cornyn.senate.gov>; Office Dallas (Cornyn) <dallas_office@cornyn.senate.gov>; U.S. Rep. Lloyd Doggett (2015) <lloyd.doggett@mail.house.gov>; U.S. Representative Michael McCaul <emailmccaul@mail.house.gov>; Jason Smith <jsmith@pflugervilletx.gov>; Travis County Commissioner Brigid Shea <brigid.shea@traviscountytx.gov>; Saundra Ragona <ssragona@gmail.com>; p139@traviscountydemocrats.org; Traviscountydemocrats Info <info@traviscountydemocrats.org>; Spencer Cronk <spencer.cronk@austintexas.gov>; District 1 <district1@austintexas.gov>; District 4 <district4@austintexas.gov>; mediarelations@txdot.gov; Austin Mayor Steve Adler <steve.adler@austintexas.gov>; Relations Customer <customer.relations@heb.com>; ruben.espinoza@austintexas.gov; lawrence.davis@austintexas.gov; U.S. Department of Homeland Security <private.sector@dhs.gov>; Fbinaa Info <info@fbinaa.org>; steven.mccraw@dps.texas.gov; txjcic@dps.texas.gov; Texas anti-crime Fusion Center 2021 <txfc@dps.texas.gov>; tracy.martinez@dps.texas.gov; Central Texas Democratic Party Forum <cherring@herring-irwin.com>; Hill Country News Editor (2016) <editor@hillcountrynews.com>; Texas Dept. of Transportation 2021 <asktxdot@txdot.gov>; Pebble Creek Leasing <leasing@pebblecreekapartments.net>; public.information@texasattorneygeneral.gov; Austin City Council Member Alter (2021) <district10@austintexas.gov>; NBC Nightly News Headqrtrs 2016 <contact.nbcnews@nbcuni.com>; KEYE CBS News Austin 2017 <news@cbsaustin.com>; CBS News '60 Minutes' Editors and Reporters <60m@cbsnews.com>; KXAN TV News Investigations <reportit@kxan.com>; ACC President Richard Rhodes <rrhodes@austincc.edu>; president@utexas.edu; StateRep.DonnaHoward <donna.howard@house.texas.gov>; Gina Hinojosa <gina.hinojosa@house.texas.gov>; Travis County Auditor Patti Smith 2019 <patti.smith@traviscountytx.gov>; City Auditor of Austin <austinauditor@austintexas.gov>; Jeff Libby <jeff.libby@austintexas.gov>; Ann Howard <ann.howard@traviscountytx.gov>; press@txdemocrats.org; Rep. James Talarico (2019 Central TX) <james.talarico@house.texas.gov>; Rep. Erin Zwiener (2019CentralTX) <erin.zwiener@house.texas.gov>; Pflugerville (TX) City Manager <citymanager@pflugervilletx.gov>; Texas Retailers Association Officials and Members <txretailers@txretailers.org>; Greater Austin Chamber VP for Govtl Relations Jeremy Martin <jmartin@austinchamber.com>; Greater Austin Chamber Communications Dir. Nan Matthews <nmatthews@austinchamber.com>; Texas Tribune Editor in Chief Evan Smith <esmith@texastribune.org>; The Texas Tribune <community@texastribune.org>; news@dailytexanonline.com
Subject: Re: Pls fix departures board Rundberg stn n.lamar
June 19, 2021
Dear Austin-based Cap Metro Mass Transit Service Contact Center Supervisor Sondra Williams,
Thank you for your prompt reply note (below) to me about this very alarming longstanding problem at the cited heavily-trafficked bus stop along North Lamar Boulevard in northeast Austin. The cited bus stop is located a matter of yards from the property of a McDonald's-chain fast-food restaurant situated north of the bus stop and along that same street. A portion of the parking lot for an H.E.B.-chain supermarket is located a matter of feet west of the cited bus stop.
Please send me a follow-up note as soon as possible after the problem has been corrected.
I hope to hear from you soon.
With Friendly Best Wishes,
year-round Cap Metro bus service passenger John Kevin McMillan of northeast Austin (I reside in the District 4 section of Austin) in Travis County, Texas.
My home phone: (512) 342-2295.
My cell phone: (512) 993-7305.
My rental-home address: Pebble Creek Apartments, 8805 North Plaza Drive, Apt. 2418, Austin, TX 78753.
My Blog: John Kevin McMillan: A 21st Century Conservative Left-Wing Agenda
On Saturday, June 12, 2021, 09:56:54 AM CDT, Customer Service <customer.service@capmetro.org> wrote:
Mr. McMillan,
Thank you for contacting Capital Metro and reporting the damage to our e-Paper sign at the southbound Rundberg Station. The issue has been reported to the appropriate department for further investigation.
The incident number for your report is INC0063263.
Thank you,
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From: John McMillan <mcmillanj@att.net>
Sent: Saturday, June 12, 2021 8:32 AM
To: Customer Service <Customer.Service@capmetro.org>; Austin Police Dept. Asst. Chief Troy Gay <troy.gay@austintexas.gov>; ruben.espinoza@austintexas.gov; lawrence.davis@austintexas.gov; Spencer Cronk <spencer.cronk@austintexas.gov>; District 4 <district4@austintexas.gov>; Austin Mayor Steve Adler <steve.adler@austintexas.gov>; mediarelations@txdot.gov; Austin 311 <austin311@austintexas.gov>; U.S. Rep. Lloyd Doggett (2015) <lloyd.doggett@mail.house.gov>; p139@traviscountydemocrats.org; Saundra Ragona <ssragona@gmail.com>; Relations Customer <customer.relations@heb.com>
Subject: Pls fix departures board Rundberg stn n.lamar
This busted and out of order Cap Metro departures board has been like this for months. Please address this problem ASAP. Thank you, year-round Cap Metro passenger John Kevin McMillan of District 4 section of Austin, Texas My home phone: (512) 342-2295
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