CAPITAL METRO TRANSIT AUTHORITY OFFICIAL CAROL GARCIA PROMISES A FULL INVESTIGATION INTO THE RECENT ALLEGED 'GET YOUR ASS OFF THIS BUS!' OUTBURST BY A CAP METRO BUS DRIVER TOWARD A BLACK MALE PASSENGER

(subject heading on the following reply e-mail to me from Cap Metro:) customer concern-16169

Garcia, Carol
To
mcmillanj@att.net

On Wednesday, April 12, 2017 9:47 AM, "Garcia, Carol" wrote:

Dear Mr. McMillan,

Thank you for contacting Capital Metro regarding the incident you witnessed while riding #383-Research route. In your comments, you stated the operator was speaking in an unprofessional manner with a passenger who (whom) he (the driver) had asked to get off the bus.

Please accept our apology for what was clearly a frustrating experience in using our service. At Capital Metro, we understand the importance of excellent customer service. The experience you described is not consistent with the quality of service we strive to provide.

All Capital Metro bus operators are expected to be polite and courteous to all of our customers. Based on the information provided, notification has been sent to the operator’s Supervisor to discuss this matter. The occurrence will be fully investigated by the Supervisor and all appropriate and corrective action will be taken with the operator.

Once again, thank you for taking the time to contact Capital Metro. Please feel free to contact us in the future if you have any questions, concerns, or suggestions regarding our service. You may reach our Customer Relations Department at 512-385-0190 or via our website at www.capmetro.org.

Thank you,

Carol Garcia
Customer Relations
_________
(THE ABOVE REPLY LETTER TO ME WAS IN RESPONSE TO THE FOLLOWING APRIL 10, 2017, E-MAIL REPORT OF MINE I HAD CARBON-COPIED TO CAPITAL METRO TRANSIT-AUTHORITY OFFICIALS IN AUSTIN, TEXAS:)


On Monday, April 10, 2017 4:16 AM, John McMillan wrote:

Dear District 49 State Representative Gina Hinojosa of the Texas Legislature in Austin,

I would appreciate it if you would please ask officials of the Capital Metro mass-transit authority in Austin, Texas, to insist that any and all drivers of Cap Metro buses must use clean (non-profane) and courteous and professional language at all times while on duty.

I am making this request of you in response to an incident that occurred at about 10:29 a.m. Saturday, April 8, 2017, on a northbound Route 383 Cap Metro bus with the identification number of 2557.

I was a passenger on that bus, and I directly witnessed the incident and politely jotted down notes at the time while making no comment of my own from where I myself sat near the front section of the bus.

After the heavyset African-American male bus driver stopped the Cap Metro bus at a bus stop along Research Boulevard near Duval, the driver emphatically stated at about 10:29 a.m. that day to a tall raspy-voiced black male passenger who was sitting in the section closest to the driver of the bus: "Get your ass (sic) off this bus!"

The driver's cited reason for evicting the male passenger from the bus: alleged use of profanity on the bus by that passenger.

The cited male passenger had repeatedly stated to the driver ever since an earlier point when the bus was situated near the intersection of Braker Lane and Research Boulevard, and continued to state to the driver, that he himself had not been verbalizing any profanity of any type. The passenger did get off the bus, but only after the driver threatened to "call the cops" (I am fairly sure that was how the driver phrased it) and have that passenger arrested.

Seconds before the evicted passenger got off the bus, he angrily verbalized the "n" word in an epithet directed at the African-American male driver--an apparent possible violation of the law by that passenger.

Then seconds later, the male passenger from outside the bus with the front door to the bus open, angrily shouted to the driver that he himself would like to challenge the driver to an immediate fistfight outdoors at that bus stop.

"You don't want to see me off this bus, I can tell you that!" (exact quote), the African-(American) male bus driver from inside the bus indignantly replied to the evicted male passenger.

The bus driver inside the bus volunteered to the evicted passenger standing outside the bus that he had the option of taking the next northbound Route 383 bus, to be driven by another Cap Metro driver, at that bus stop.

I myself did not observe any indication at any time that the Cap Metro bus driver actually contacted the Austin Police Department in order to file a criminal-law charge against the evicted male passenger.

I might add that there may be a need for an investigation to determine whether the driver should have filed charges against the evicted passenger, but apparently chose not to.

Thank you again, Rep. Hinojosa, for your very industrious and idealistic and refreshingly honest style as my duly-elected District 49 state lawmaker.

I hope to hear from you soon.

Sincerely and Best Wishes,

from John Kevin McMillan.
My home address: Village Oaks Apartments, 10926 Jollyville Road, Building 9, Apt. 902, Austin, Texas, 78759.
Home phone: (512) 342-2295.
My Blog: John Kevin McMillan: A 21st Century Conservative Left-Wing Agenda
John Kevin McMillan: A 21st Century Conservative Left-Wing Agenda
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